HOP Overview 2023

Tenants from our Sheltered Housing and over 55’s schemes have regularly been a part of the HOP (Housing for Over 55’s panel). Over 2023, Chris Poole, our HOP Chair, has led the meetings and been joined by 18 regular attendees!

The group have been looking at:

• Friends Against Scams: Aims to protect and prevent people from becoming victims of scams.
• Anti-social Behaviour: What we can and can’t do.
• Repairs: Communication around repairs and Broadland’s vision on taking the service forward.
• Warm Spaces: Information on warm spaces around the county, digital sessions, and local approved handyperson services.
• Broadland Workforce: Responsibilities of the Scheme Managers and Neighbourhood Officers.
• Safeguarding: What Broadland does to safeguard tenants and employees.
• Age UK: Information and advice service, activities and groups, volunteers, and befriending service.
• Policies: GDPR Regulations, Tenant Privacy Policy, and Next of Kin information.
• Health and Safety: Security on schemes.
• Electrical Updates: Upgrades and scheme lighting audits.