Service Charge Letter
If you pay a Service Charge, you should have received a letter at the end of September which provided the actual cost of providing services where you live for the period 1st April 2022 to 31st March 2023.
This letter was for information only and you do not need to do anything with the letter. We have received some queries from residents, and we are working through providing answers to these. Thank you for your patience whilst we do this.
We are working on improving the information we provide residents about Service Charges because we know it’s important to you. Other improvements we are working on include:
- Improving Website Information: This for residents who have access to the internet. This has already started, please view and send any feedback on how we can improve this to tenantengagement@broadlandgroup.org
- Publishing Service Standards: For cleaning and grounds maintenance to residents who receive this service. We are including a way for you to give us feedback on the quality of the service. We are aiming to achieve this by end of March 2024.
- Improving Information and Language: Of the service charge information we send out with the rent notification letter. We are receiving some clear feedback about some of the service charge headings we use, an example is Provision of Furniture & Equipment which we will be changing next year following resident feedback.
If you have any queries about the letter you received or Service Charges in general, please contact us by email servicecharges@broadlandgroup.org or contact our Customer Services Team.