Important Reminders!
Voter Authority Certificate
Apply for photo ID to vote
You only need to apply if:
- You do not have accepted photo ID
- You no longer look like the photo on your ID
- The name on your photo ID is different to your name on the electoral register
To apply, visit www.gov.uk/apply-for-photo-id-voter-authority-certificate

Welfare Benefits
Check your entitled benefits with Matt O’Brien, our Welfare Benefits Advisor. Matt can advise on what benefits you might be entitled to, how to complete application forms and how to appeal benefit decisions, including attending a Tribunal hearing.
Contact Matt on 01603 750208 or email matthew.obrien@broadlandgroup.org
You can also use the benefits calculator at www.entitledto.co.uk
Home Condition Surveys
Please allow access to your home!
We need to survey our tenants’ homes every 5 years to check the condition of the kitchen, bathroom, windows, and doors.
What does the survey do?
The survey helps us improve our programme of planned replacement and improvement works in line with the Government’s Decent Homes Standard. Therefore, it is to your benefit to allow our access and it is requirement to do so.
What happens at the survey?
We will write to you approximately 2 weeks before your home survey is due. The survey will take approximately 30 minutes or less to complete.
Do I need to prepare for the survey?
To complete the survey, we ask for your assistance to move any furniture or belongings, so we have access to the loft, as well as items like your electric consumer unit (fuse box).
It is important to let us know as soon as possible if your home survey appointment is not convenient. We will reschedule the appointment for another date.
Applying for Mutual Exchange?
If you are applying for mutual exchange, you will need a stock survey that is less than 5 years old to complete the process.
Update details
If your phone number, email, or any other contact information has changed recently, please update your contact information promptly. This ensures we can reach you for important updates.
