Tenant Responsibilities
Survey
We ask that you complete the survey after you have had a completed repair. This is important for us to know what we are doing well and what we can improve on for future appointments.
Missed repair appointments
We ask that you do not miss your appointment. If you miss several appointments over a given period without good reason, we may make a small recharge if you miss future appointments.
For further information, please refer to our Recharge policy at www.broadlandgroup.org/tenants/repairs/damage-to-your-property/
Home Repairs
We aim to provide high-quality repair services with the resources we have available. However, not all repairs to your home are Broadland’s responsibility.
What repairs is Broadland responsible for?
Under your tenancy agreement, Broadland is responsible for the following repairs to your home:
- Heating and hot water
- Electrical wiring, sockets and light fittings
- Roofs and outside walls
- Outside windows and doors
- Drains and guttering
- Inside walls, ceilings, windows and doors
- Damp and mould caused by a property fault
- Kitchen units
- Baths, basin and toilets
- •Boundary fencing
What repairs are tenants responsible for?
It is your responsibility as a tenant to keep your home in good repair and to pay for any damage you cause. Below are some examples of repairs that tenants are responsible for:
- Painting and decorating
- Minimising condensation by balancing heating, ventilation and moisture-generating activities such as, venting tumble dryers to the outside
- Replacing lightbulbs
- TV aerials and phone lines (unless it is a shared aerial)
- Satellite, cable TV phonelines
- Replacing lost keys
- Clearing blockages from drains and sinks
- Fencing between properties
- Sheds