Conference highlights role of tenants
Fifteen Broadland tenants attended the first joint Independent East conference in November. The Broadland leadership team and Board members, including our Chair and a tenant Board member, also joined leadership and tenants from the other four Independent East housing associations (Saffron, Freebridge, Orwell and Havebury).
The conference focused on the important role of our tenants in the coming year, with the momentous changes in housing regulation.
The Housing Ombudsman updated everyone on what they have been doing to ensure tenants receive the best services, especially their work on damp and mould* and making sure landlords maintain their homes to a safe standard.
Kate Dodsworth, Director of Consumer Regulation for the Regulator of Social Housing, also spoke at the event. The new regulations affect all landlords, including Broadland. This is one of the reasons our Tenant Assurance Panel is so important.
From April 2023 the Government’s Tenant Satisfaction Measures come into effect. The Regulator has set out a set of measures that it expects all landlords to report on, and part of this is tenant participation.
Look out for the first survey of the Tenant Satisfaction Measures in the late spring for your chance to take part!
Find out more
- Read more about the conference
- Watch a short video about the conference
- *See our tenant leaflet on controlling condensation and mould