Tenant Assurance Panel now set up
Since the October issue of Door to Door, we have recruited the members of our Tenant Assurance Panel. We are absolutely delighted with the interest from tenants in joining this group.
We now have a panel of 9 tenants. Most have never been involved with Broadland before. This important panel will report their findings and recommendations directly to our Board - the first time a panel has done this.
This is a massive, positive step forward for Broadland. Going forward, the TAP will ensure we are listening to our tenants’ views and implementing changes because of tenant feedback.
Next steps
The next steps for the TAP panel will be their induction and then to review the terms of reference that were worked on during the summer with the tenant working party.
Part of the remit of the TAP is to provide our Board with assurance and challenge on Broadland’s approach to:
- Together with Tenants Charter
- Ombudsman Complaints Charter
- Resident Involvement
- Customer Charter
- Compliance with RSH Consumer Standards
- Tenant Consumer Standards
The first meeting for the panel will be in January 2023. We will be giving updates on the TAP’s progress in future issues of Door to Door and on our website.
If this panel is something you would like to be involved in, don’t be shy, contact Paula Strachan paula.strachan@broadlandgroup.org
Tenant Experience Survey
A big thank you to everyone who took part in the Tenant Experience Survey last year.
We are currently looking at your comments and will give more feedback in the next issue of Door to Door.
Meawhile, look out for exciting news about the brand new Tenant Satisfaction Measures recently set out by the Regulator of Social Housing.
Don’t miss your first opportunity to get involved and tell us what you think in the summer. Watch this space!
