Community Inspectors
We’ve been busy over the last few months getting our inspections back up and running. We’ve also had new tenants join us as Community Inspectors.
As a Community Inspector, tenants volunteer to walk around their scheme and report any communal issues to us. They complete a short questionnaire (online or on paper) 4 times throughout the year and send it to our Local Area Delivery teams.
Our Community Inspectors look at:
- Cleaning services
- Grounds Maintenance services
- Health & Safety
- Potential slips, trips and falls
It’s really important we hear from tenants about where they live - it can make a really big difference to their community.
Our Community Inspectors told us (April 2022) about:
- Bicycle being stored under stairs in block of flats
- Leak in communal guttering
- Fly tipping next to communal bin area
- Broken paving slabs
- Communal outdoor light not working
- Communal carpets need to be cleaned
- Some areas of communal grass need re-seeding
Join us today!
If you’re interested in helping to look after where you live, this is a great opportunity to get involved. Call us on 01603 750113 or email tenantengagement@broadlandgroup.org.
Mystery Shoppers
Help us to improve our services and overall tenant satisfaction!
As a Mystery Shopper you get to report on a variety of our services:
- You will inspect our properties before new tenants move in, to ensure we are meeting our standards
- You will ensure our Customer Services team are reporting repairs correctly – are they polite? Did they get the right information from you?
- How about our out of hours service, is this up to scratch?
As a thank you for giving your feedback, we reward you with Love2shop vouchers. And on top of that, you can take part as much or as little as you like!
Full training is provided online or in-person.
Sign up now and become a Mystery Shopper! Call 01603 750113 or email tenantengagement@broadlandgroup.org