Housing for Over 55s Panel (HOP)
by Chris Poole, Chair of HOP
Our spring meeting was well attended, and effectively ‘sold out’. However, if there are any more tenants out there who would like to join us, we could still squeeze a few more in!
One of our guest speakers was Neil Anderson, Housing Services Manager at Broadland Housing. Neil talked to us about the Customer Services structure, but mainly about how our repairs are scheduled. He also spoke about how Broadland is dealing with the backlog of repairs caused by the Covid pandemic. Neil reported that progress has been made and his aim was to clear the backlog by the end of September.
Neil also told us about the all-singing, all-dancing new telephone system, which has been in place since April. Have you noticed an improvement in the service? Please let us know. We want to know how you feel about these services and other issues.
We were also joined by William Hunter Rowe, Procurement Officer, who spoke about Broadland’s approach to procurement. William gave out a short questionnaire on the out of hours telephone service and asked the group for their feedback about it and what is important to us when calling out of hours. There was a lot of discussion and William took away our feedback as part of the project for a new tender.
Our Tenant Assurance Panel (TAP) liaison, Jane, is a very keen gardener and she led a wildflower and seed sowing session over lunch. This was really well received. Lots of the group got involved and took home beans, plants and seeds to grow. We look forward to hearing how everyone got on at our next meeting on 19 July!
We have tenant representatives for HOP from the following schemes:
- Woodcote
- Oulton Court
- St Katherine’s Court
- York Place
- The Orchards
- Carrow Close
- Clyffe Cottages
- Cross Keys
- Queen Elizabeth Close
I’d like to encourage anyone to come along to a HOP meeting if you can. All Broadland tenants from our over 55s and sheltered housing schemes are welcome to join.