Missed appointments have a cost!
As your landlord, Broadland has legal responsibilities to ensure your health and safety.
This means that occasionally we need to gain access to your home to make important checks:
Gas safety check We must carry out a gas safety check every year to make sure your gas boiler and gas appliances are working safely and efficiently. A faulty boiler can be very dangerous and can also lead to carbon monoxide poisoning. A gas service normally takes 30-60 minutes.
Electrical safety check Similarly, we need to access your home to carry out an electrical safety check once every 5 years. This is to ensure the electrical wiring at your property is safe and to detect any electrical faults which could cause a fire. An electrical test normally takes 4 hours.
Stock condition survey We need access to your home every few years to check the condition of your windows, external doors, kitchen, bathroom, electrics and heating system. We also look inside the roof space to check the level of insulation and ensure no items are stored there. We will take photos of all the main items to record their condition and book any maintenance repairs that are necessary. A stock condition survey normally takes 5-20 minutes.
Please be at home for these essential checks. If you can no longer make your appointment, you need to rebook it ASAP via Customer Services on 0303 303 0003 so that our operative does not make a wasted journey.
Wasted time causes delays
- Last year, we had to rebook appointments for nearly 1 in 6 stock condition surveys because the tenant was not at home for their appointment.
- In April 2022 alone, more than 1 in 10 (178) tenants were not at home for their scheduled repair.
Remember, every appointment we need to re-book takes the time slot of another appointment and delays us getting to tenants’ repairs!
Service charge update
Over the last 2 years, we have been working on improving the information we give you about service charges. We did not amend tenants’ service charges while we did this.
As a result of this work, a small number of tenants had an error relating to their service charges on the letter they received in February. We are sorry if you were affected by this, and thank you for your patience while we resolved the issues.
We are always looking to improve the information we provide to you. If you have any feedback on the information you received from us this year about service charges, please email servicecharges@broadlandgroup.org
