Repairs service update
In July our Chief Executive Michael Newey wrote to all tenants, highlighting the challenges we currently face with our repairs service.
We continue to work through rescheduling appointments and organising our Repairs team’s diaries to maximise efficiencies and improve our repairs service to you.
While we do this, we will still have to cancel appointments and we may not be able to organise a new slot for you immediately. We understand this may be frustrating and we apologise for any inconvenience caused.
Missed appointments
Some tenants queried Michael’s reference about Broadland’s right to recharge tenants for missed appointments. We know the majority of our tenants are at home as arranged for their appointments, and also that sometimes you might have to cancel at short notice. However, we wanted to highlight that missed appointments are one of the costs and challenges which impact on our Repairs service.
We also acknowledge there have been incidents where we’ve failed to inform you when we have not been able to attend your home as planned. We are sorry if this has happened to you in the past, and we are working hard to improve our communication with tenants.
Local Delivery Team changes
In August, we made some changes to our Local Delivery Teams, to help us continue to improve our services to tenants. Just enter your postcode on our website to find the contact details of your neighbourhood team.