Who pays for the repair?
Tenants often ask us, “My X is broken / lost / damaged / has stopped working.
Please can you fix/replace it?”
Broadland will always arrange to repair major issues that tenants report, such as a broken boiler, electrical fault, serious water leak etc. But for minor issues (such as blown light bulbs or fuses, lost keys) or accidental damage, it is normally the tenant’s responsibility to repair or replace the item.
The poster below, designed in consultation with our tenants, breaks down the types of repairs for easy reference.
You can find more information on our website, including our recharge policy. Please contact us if you would like a printed version of the policy sent to you by post.
Damaged property
Broken, damaged or lost property must be repaired/replaced to the same standard as before. You may have to find and pay a suitable professional if you are not able to repair it yourself.
Damage as a result of a break-in or vandalism will be made safe by Broadland, but we will need a Police Crime Number before carrying out any further work.
