Make a date!
As your landlord, it is our legal responsibility to ensure your health and safety. This means that we must visit your home to carry out important checks:
Gas safety Every year we must inspect your gas supply and gas appliances to check they are in a safe condition. A faulty boiler can be very dangerous and can also lead to carbon monoxide poisoning. A gas service normally takes 30-60 minutes.
Electrical safety Every 5 years we will carry out an electrical safety check at your home. We will inspect the electrics for any faults that could cause a fire. An electrical test normally takes 4 hours. Our contractor Facit will carry out some of the electrical tests.
We also need access to your home for occasional stock condition surveys (to check the condition of your windows, external doors, kitchen etc) or to carry out decarbonisation works.
We also need access to your home for occasional stock condition surveys (to check the condition of your windows, external doors, kitchen etc) or to carry out decarbonisation works.
Please make sure you are at home for these important visits! If your appointment is no longer convenient, you must rebook it ASAP via Customer Services on 0303 303 0003.
Making alterations to your home
Remember, you MUST get written permission from us before you make any changes to your home, property or garden. This is because the new works may introduce a fire risk that we are not aware of.
Please complete an alteration form (downloadable from our website) or call 0303 303 0003 for a paper copy.
You can return your form by email to tenantalterationrequests@broadlandgroup.org or by post to Broadland Housing Association, Tenant Improvements, NCFC, Carrow Road, Norwich NR1 1HU.
One of our area surveyors will be in touch about your request. Remember, if you complete works without our permission, you may be in breach of your tenancy agreement.
Test it!
From 1 October, all social housing landlords must provide smoke and carbon monoxide alarms in tenants’ homes (Broadland was already compliant before this date). The new law says that landlords must act “as soon as reasonably practical” to repair or replace an alarm, once they are informed there is a problem. So remember to test your smoke and carbon monoxide alarms regularly to check they are working properly. If there is a fault, please report it to us as soon as possible.