Dog fouling
If you have a dog, please dispose of dog mess responsibly. Dog fouling on our schemes is not only unpleasant, it’s also potentially harmful because it may contain a parasitic worm called Toxocara.
Young children are at greater risk of contracting Toxocariasis, which can lead to blindness. Children are more likely to come into contact with soil or grass that contains dog mess when playing.
If you don’t clear up after your dog, Environmental Health enforcement officers could give you a £80 fixed penalty notice. If you don’t pay up, the magistrates’ courts could fine you up to £1,000 on conviction.
Report dog fouling at your scheme
If there is persistent dog fouling at your scheme, please provide your Neighbourhood Officer with as many details as possible:
- The exact location
- Email - Send your query via our website
- The address of the dog owner
Let’s do our part to protect our environment and be responsible pet owners!
Loft Space
Please do not store any items in your loft space. This area should be kept clear and it is part of your tenancy agreement.
Calling Customer Services?
At certain times our Customer Services phone lines can get very busy and there will be a queue to speak to an advisor. If you don’t want to wait on the line, try these options:
- Callback service Choose this option for the next available Customer Services advisor to call you back. You won’t lose your place in the queue!
- Email Send your query via our website
- Login to Tenants Online Contact us directly from your account, 24/7.