Next of kin
In an emergency or if the worst happens, it’s important that we have details of your next of kin.
Many tenants have already nominated a family member or friend as their ‘next of kin’ contact. If you are happy that this is still the right person, there is no need to do anything.
To nominate or change your next of kin, please contact Customer Services with the person’s name and contact details. You need to make sure the person is happy for us to contact them if needed.
Always tell us if you get a new phone number or email address. Without your latest contact details, we are not able to contact you urgently!
GDPR update
We have recently updated our Privacy Notice for tenants. You can request a printed copy by contacting tenantengagement@broadlandgroup.org.
Delays to planned maintenance
Unfortunately, the increased cost of building materials over the last year has squeezed our maintenance budgets. As a result we are prioritising some works and putting others on hold for the time being. You will be contacted directly if this affects you. We are sorry for any inconvenience. We plan to resume our full maintenance works programme as soon as possible.