Improving our allocation process
Sarah Mantle, Delivery Team Manager, explains:
Since Covid we have made changes to our property allocation process, for example using technology for virtual viewings and digital signups for new tenants. While these new ways of working increase our efficiency, we have identified some inconsistencies.
It’s important that we have a consistent, effective letting process that benefits both our tenants and staff.
I am currently carrying out a review of how we allocate properties, speaking face to face with the individual staff involved in the letting process. I will talk to Neighbourhood Officers, local housing officers, Scheme Managers, the teams who prepare the empty properties for new tenants, and also the managers of our Rent and Tenancy Support teams.
As part of the review, I am mapping out the stages of the allocation process: pre-viewing, viewing, interview, sign up and post-tenancy. The review will look at all the stages and the processes involved, identifying the risks and then collating any bright sparks and ideas from the team. I will also carry out the same process with some external partners, and then with tenants who have started new tenancies with us within the past 12 months.
I hope to have the initial stages of the review completed by the end of April. We will then review all the information to see what changes need to happen from there. We will share any updates in a future issue of Door to Door.
We want to learn from your experiences and feedback. If you have moved into one of our homes in the last year, we would love to talk to you.
Please contact sarah.mantle@broadlandgroup.org
