Tenant Assurance Panel (TAP)
Our new TAP panel has met monthly since January. The 8 members have now agreed their terms of reference and code of conduct.
As part of their induction, TAP have received presentations from our leadership team on:
- Broadland’s values and future direction - Michael Newey, Chief Executive
- financial strategy - Iain Grieve, Executive Finance Director
- maintenance of our homes - Justin O’Connor, Assistant Asset Director
- repairs and scheduling - Dale Wordley, Assistant Maintenance Director
- Complaints handling – Stephani Davis, Assistant Housing Director
Going forward, TAP will look at Broadland’s quarterly Key Performance Indicators and review our communication about the Regulator for Social Housing’s new Tenant Satisfaction Measures. They will also look at the feedback from this survey and suggest how we can make improvements to our services.
Actions completed
In response to TAP requests we have:
- suggested how tenants can avoid hard water issues in their home
- reminded tenants what repairs they are responsible for
- provided the number of repairs reported by Broadland staff
Next focus
The panel will next elect their Chair, and look to recruit new members from Dereham, King’s Lynn, Great Yarmouth, Gorleston and surrounding areas, to ensure all Broadland’s neighbourhoods are represented. Please contact paula.strachan@broadlandgroup.org if you are interested.
All welcome: Saturday 10 June - Communication Bootcamp!
Tenants are telling us we need to improve our communication on repairs. We want your views on how to improve this. Book your place at
